VYACHESLAVKONCHITS
Vyacheslav Konchits

Vyacheslav Konchits

— or just Slava.

Head of Support, Community & Localization

Community · Creator Programs · Player Support · Live-Service Games (Mobile & PC)

Kraków, Poland

Leading the teams that keep live games close to their players.

LinkedIn CV Steam Instagram

Games I’ve Worked On

Bullet Echo Bullet Echo Current Cut the Rope Cut the Rope Current C.A.T.S. C.A.T.S. King of Thieves King of Thieves Overcrowded Overcrowded Dota 2 Dota 2 Localization Team Fortress 2 Team Fortress 2 Localization CS:GO CS:GO Localization

Featured Expertise

Support Ops Community Localization Creator Programs

Recent Work

Sterling's Quest — Live ARG Community Growth CampaignARG +15% DAU and +12% session length during the campaign window. 2023–2024 Community × Marketing Player Support at Scale Player Support SupportAutomationPolicy LLM assist on Helpshift — repetitive volume −30% while CSAT held at 4.5+/5. 2023 – Present Support Internal AI / Ops Tools Tools & Automation AI ToolsAutomationData CommunityXP Hub, Telegram feedback bot, ZeptoVitals — ops systems the team runs on daily. 2024 – Present Ops