Vyacheslav (Slava) Konchits

Strategic PX lead for Bullet Echo (competitive PvP, live-service mobile). Manage a cross-functional team across support, community management, SMM, and art — plus own localization across 17 languages directly. Partner daily with Product, Marketing, UA, Analytics, Design, Art, and Engineering. Previously ran PX ops across 4 titles in parallel (Bullet Echo, C.A.T.S., Cut the Rope, King of Thieves).

• Restructured the creator program: tiering logic, selection criteria, onboarding, performance tracking (promo codes, code-based attribution). Own program strategy, tooling, and ops.
• Built CommunityXP Hub — full creator ops platform (FastAPI, React, PostgreSQL, Redis): YouTube/Twitch/TikTok analytics, auto-tiering, reward calculations, churn prediction. Reduced creator management from 1.5–2 days/month to ~2 hours.
• Built Telegram Feedback System — bot intake with pseudonyms, searchable web dashboard, AI-generated daily/weekly summaries. Directly feeds product backlog prioritization.
• Built ZeptoVitals — automated crash rate + ANR monitoring from Google Play Console. Replaced manual monitoring entirely.
• Grew communities to 200k+ combined: Discord 30k→88k, YouTube 5k→36k, Telegram 0→11k, Instagram 5k→25k, Reddit 3k→11k.
• Conceived ARG hero teaser campaign: fictional AI music band, interactive puzzle website, promo codes across channels. Result: +15% DAU and +12% avg session length.
• Introduced hero reveal trailers as a format. Own creative direction and scriptwriting for official Bullet Echo videos.
• Maintained CSAT 4.5+/5 while cutting repetitive support work ~30% via Helpshift automations and LLM-assisted drafting.
• Reduced localization costs 20–30% while improving turnaround across 17 languages. No dedicated localization team.
• Amplitude analysis led to adding Polish localization — measurably increased player base and revenue.

Led support operations and team performance: daily KPIs, workload balancing, agent coaching, monthly QA cycles. Built Helpshift automations to cut response times. Drove release readiness across titles (briefs, FAQ updates, training). Coordinated cross-functionally with Community and Product.

Owned support quality for paying/VIP players (≤12h first-response SLA, ≥4.6/5 CSAT). Set team KPIs, trained and coached agents, handled non-standard edge cases.

Player support for King of Thieves, Cut the Rope, C.A.T.S. Community Manager for C.A.T.S.: built and ran RU community on VK, YouTube, Twitter, Facebook. Produced weekly video content (Premiere Pro). Investigated issues via game logs and JSON profiles.