Support Pulse

About This Project

A small side project: a FastAPI tool that imports support tickets from CSV, flags SLA risk and recurring pain points, and generates a daily support report.

Turns raw ticket CSVs into SLA-risk flags and a ready daily support report.

What I Worked On

What it does

Imports support tickets from CSV into SQLite.

Detects SLA risk and recurring pain points across tickets.

Generates a daily support report and per-category statistics.

CLI and web UI, with CSV export and pytest coverage.